Protection to your device is an essential part when you use your system regularly. Avast antivirus is a software that protects your system from the harmful malware activities and threats. In some cases, users encounter specific issues with the Avast antivirus. One of the standard problems faced by the users is Avast unable to scan. If you face this issue, then no need to fret. Most of the users encounter this error quite often.
In this article, we have mentioned the causes why Avast is unable to scan some files and how you can get rid of this error. Before rushing to the solutions first check out the reasons and then move on to the solutions to fix it.
Why Avast Unable To Scan? Complex Reasons
Avast antivirus protects your system from malicious threats. While using Avast antivirus for a long time you may become perplexed when Avast unable to scan all of a sudden. This could probably hamper your productivity. Your system might be at risk when the antivirus is unable to scan files.
It is not actually a matter to worry about. Sometimes when certain files are protected with a password and Avast antivirus don’t know the password, it will unable to scan certain files. If this is the case, then you don’t have to panic.
Also, some system files are off-limits to the third party antivirus. So you need to put those files in the exclude list for future scans.
In certain cases, it may happen that your Avast unable to scan due to some unknown reasons so uninstall and again reinstall will help to fix the issue.
General Fixes For Avast Unable To Scan
As the reasons are mentioned above so there are some general fixes to solve your issue.
The first method is to put the files at excluded option. To do this follow the below steps.
- First, you have to open Avast users interface. In the left panel, you will see the settings option. Click on the settings option and open it.
- Go down to the blue text categories and select “exclusions.” The files will be put to the exclusions and it won’t interfere with the Avast antivirus.
Another method is to check whether the problem arises with the password protected files. Supply the passwords to the Avast antivirus so that it may recognize the data and will scan it.
Uninstall and then reinstall Avast antivirus to see if the problem is resolved.
- To do this go to the settings and then choose the Avast antivirus then do a right click on it and uninstall it.
- Once the uninstall is finished then again reinstall it and see if it works. In most of the cases, the problem gets resolved by this method.
You can also perform a reboot to your computer in the safe mode to avoid the issue. To do this open the Command Prompt. Then type the word CD command. Also, give the location of the file of Avast then hit enter followed by typing the sched in the command. When the command prompt opens, you have to type shutdown and hit Enter. When the computer starts, a reboot is performed with the scheduled time.
If you don’t want to follow these steps or you face any difficulty, then you can take help of our support team.
Need Assistance? Professional Assistance With A Call
We have the proficient technicians who are highly skilled and have considerable experience in the technical domain. So if your problem is not solved yet or you face any other problem then take the technical help from our support team. You can contact our technicians at Avast Support Number [ ++1-800-882-4158 ] to resolve your issue.
If your Avast files unable to scan and you want to resolve it in an instant, then you can write it at our email ID. When technicians will receive your mail, they will reply you instantly.
You can also talk with our executives live through the live chat support option. Go to our website and avail the live chat support option to speak with the executives directly.